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Greening Business Tourism: the low-hanging fruit

11/09/2013 / 0 comments

Read in full at TheSouthAfrican.com: “Greening South Africa’s business tourism sector is in its earliest stages – but good foundations, and a change of mindset, will set up the industry for international competitiveness in the a warmer, drier, more climate-conscious future.”

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Oscar Pistorius and the hero-worship of South African sportsmen

20/08/2013 / 0 comments

Read in full at TheSouthAfrican.com: “There are murderers we instinctively greet as monsters. Reading of their exploits and seeking the damaged remnant of human mercy in them both entertains us, and reassures us that, say, the Modimolle Monster is not fundamentally the same as we and our loved ones are. Murderers, or those accused of…

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Why South Africans are so good at outsourcing – an interview with BPeSA CEO, Gareth Pritchard

02/08/2013 / 0 comments

Read in full at TheSouthAfrican.com: “South Africans have a natural ability as far as listening and generally “being nice” goes. Whether you term it Ubuntu, or natural empathy, it communicates itself over the phone and makes a massive difference to a client across the phone line who when they tend to phone in are already…

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Capturing the bottom of the pyramid: big brands target South Africa’s marginal consumers

11/07/2013 / 0 comments

Read in full at TheSouthAfrican.com: “According to a CNN report, South Africa’s emerging middle class have quickly matured as a retail market. To reach them, corporates have adopted an entirely new, uniquely African, platform.”  

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South African youth, BPO and the looming skills mismatch

28/06/2013 / 0 comments

Read in full at TheSouthAfrican.com: Business process outsourcing has been embraced by successive provincial and national governments in South Africa as a potent weapon against unemployment, particularly among the youth. BPO jobs tend to have low barriers to entry, with most requiring only a matric certificate. However, as the contact centre industry continues to mature…

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