Why South Africans are so good at outsourcing – an interview with BPeSA CEO, Gareth Pritchard

2nd August 2013 - features | articles

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Read in full at TheSouthAfrican.com:

“South Africans have a natural ability as far as listening and generally “being nice” goes. Whether you term it Ubuntu, or natural empathy, it communicates itself over the phone and makes a massive difference to a client across the phone line who when they tend to phone in are already often frustrated.”

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