South African youth, BPO and the looming skills mismatch

28th June 2013 - features | articles


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Business process outsourcing has been embraced by successive provincial and national governments in South Africa as a potent weapon against unemployment, particularly among the youth. BPO jobs tend to have low barriers to entry, with most requiring only a matric certificate. However, as the contact centre industry continues to mature and intensify, positions at these centres increasingly demand higher-level skills and experience.


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